IT Helpdesk Support Analyst - ERP - Leicester - £22k

Location:  Leicester, East Midlands
Type:  Permanent
Division:  IT Recruitment
Reference:  ITJobs - 5257
Salary:  to £22,000 + Benefits

IT Helpdesk Analyst to £22k – Leicester, East Midlands

IT Helpdesk Support Analyst with knowledge of ERP systems is required by a retail company based in Leicester. Candidates can expect a salary of up to £22,000
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Duties
- To provide 1st, and 2nd line technical support queries professionally and efficiently, maintaining a high degree of customer service.
- To ensure that all SLA’s are met.
- To work effectively and productively with 3rd line support.
- To take ownership of user problems, perform a technical diagnosis and fix the issue either remotely or on-site.
- To document all calls on the call logging system.
- Produce statistics each month on Helpdesk issues.
- You will work on problem analysis, playing a proactive role to reduce the number of avoidable and repeat incidents and problems.
- You will document procedures in key areas of the business to guarantee the quality and accuracy of our data and to ensure that we use systems effectively.
- The work will include day to day operational processes, enhancements and involvement in larger multifunctional projects.
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Key Skills
- IT Helpdesk Support Experience
- SAP / ERP (Desirable)
- Windows
- Knowledge of database systems
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Salary – to £22,000
Location – Leicester, East Midlands
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How to apply:
Email your CV to Jason.Price@cvscreen.co.ukin strict confidence or call Jason Price on 0845 200 8170 to discuss the role further.
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CV Screen is the IT Recruitment Agency managing this vacancy. As one of the UK’s leading IT Recruitment Agencies, we have a wide range of IT Jobs available and offer an honest, ethical and professional service to employers and candidates.
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