IT Helpdesk Support Manager - MCSE - Brighton

Location:  Brighton, East Sussex, Sussex
Type:  Permanent
Division:  IT Recruitment
Reference:  IT JOBS - 3788
Salary:  to £35,000 + Benefits

IT Helpdesk Support Manager MCSE – Brighton to £30k.

IT Helpdesk Support Manager is required by an expanding technology company based in Brighton. Candidates can expect a salary of up to £30,000 + £5000 bonus

Key Skills

- Microsoft Currently Supported Desktop Operating Systems

- Windows 2000 Professional

- Windows XP Home & Professional

- Windows Vista (all editions)

- Security

- Antivirus

- Software Installation

Duties

Develop and implement robust processes to ensure that a high quality service is provided to both internal and external customers.

Implement methodologies to improve first call resolution.

Design and develop an enhanced reporting structure which ensures the early identification of product faults and ensures minimum risk to the business.

Analyse help desk activity and make recommendations for increased organisational efficiency and effectiveness.

Train helpdesk staff to ensure that support is provided in a consistent manner.

Salary – to £30,000 + bonus

Location – Brighton, East Sussex

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How to apply:
Email your CV to Jason.Price@cvscreen.co.uk in strict confidence or call Jason Price on 0845 200 8170 to discuss the role further.

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CV Screen is the IT Recruitment Agency managing this vacancy

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